Healthcare

How AI Transformed Hours of Waiting Into Minutes of Care?

AI/MLData EngineeringData Security & ComplianceFull Spectrum BIGen AIStrategic Advisory and Consulting

Client Overview

A pioneer healthcare innovator transforming oncology support with technology-enabled, on-demand cancer care that extends clinical expertise beyond the clinic and into patients homes. Their proactive virtual care model blends compassionate human clinicians with smart digital tools to improve outcomes, reduce unnecessary hospital visits, and enhance the overall patient experience.

The Problem

Cancer patients undergoing treatment can experience 30+ possible symptoms, often emerging:

Patients waited ~7 hours on average to reach clinical support
60% of clinician time was consumed by manual information gathering
Care teams lacked real-time context from treatment history
Regulatory constraints restricted AI from diagnosis or prescription
Patient access had to be simple, inclusive, and low-tech

The result: delayed care, poor patient experience, and operational strain.

The provider needed a solution that could extend care beyond the clinic, without overwhelming already stretched oncology teams.

The Solution

We designed and delivered an intelligent virtual care assistant powered by large language models and deeply integrated clinical data to support patients throughout their treatment journey.

Healthcare

For Patients:

Easy, text-based access to timely symptom support – no apps, no friction, just care when it’s needed.

For Clinicians:

Context-rich insights, automated summaries, and seamless escalation reducing workload while improving care quality.

For Providers:

Secure, compliant, and scalable architecture that integrates seamlessly with existing EMRs and care management systems.

The Business Outcomes

Over 90% Faster Time to Care

Reduced patient wait times from 7 hours to under 30 minutes.
10X Scalability Achieved

Hospitals scaled from 2,000 to 20,000+ patients without operational strain.
8,000 Nursing Hours Saved Annually per Oncologist

Automation freed clinicians to focus on patient care, not admin work.
98% Symptom Resolution Rate

The majority of symptom management cases resolved without human intervention.
Personalized Patient Experiences, Tailored Conversations

Improved patient trust, understanding, and satisfaction.
151,000+ Patient Interactions Completed

High-volume engagement delivered seamlessly at scale.

The Journey From Data to Intelligence: How Neoware Helps

Neoware helps healthcare innovators like you to reimagine care delivery with Virtual Care Assistant that delivers frictionless, text-based patient care enhancing patient experiences, while a secure, scalable data platform integrates seamlessly with EMRs and Care management automating documentation summaries for clinicians and helps providers scale patients by 10X without operational strain.

About Neoware

Neoware is a specialist Data to Intelligence solutions provider combining consulting, data engineering, Gen AI, AI/ML, and BI expertise with solution accelerators to deliver measurable business outcomes. Recognized as a Top 30 AWS Data-Driven Everything Partner, we build secure, scalable data platforms with GCP, Snowflake, Databricks, and Mage Data partnerships.